1. Digital-only goods

csdigistore sells digital Counter-Strike 2 cosmetic items and related virtual in-game goods. No physical goods are sold, packed, shipped, or delivered by post or courier.

Because every product is digital, there are no postal shipping costs, customs fees, physical delivery addresses, or parcel tracking numbers.

2. Delivery timeframes

• Instant delivery items are normally transferred shortly after successful payment and automated verification.
• Items marked as delayed or requiring review may take up to 12 hours.
• Manual compliance, payment, or fraud checks can extend the review period when required by law, platform rules, or payment provider requirements.

Delivery is completed through Steam trade offers or another Steam inventory transfer method shown during checkout.

3. User delivery requirements

• The user must provide a valid Steam account and a working Steam trade URL.
• The user's Steam inventory and trade settings must allow the requested transfer.
• The user must not be subject to Steam trade holds, bans, escrow limitations, inventory locks, or other restrictions that prevent delivery.
• The user is responsible for checking that the Steam account and trade URL belong to the intended recipient before confirming the order.

4. Failed or delayed delivery

If delivery fails because of a verified technical error on csdigistore's side, support will either retry the delivery, offer a comparable remedy where possible, or process a refund under the Refund Policy.

If delivery is delayed or blocked by Steam restrictions, incorrect account details, payment review, suspected fraud, or user-side settings, support may request additional information before completing or cancelling the order.

Delivery questions can be sent to info@csdigistore.com or through the support chat on the Contacts page.